Shipping policy

Shipping Policy

At Solacia Home, we work with trusted fulfillment partners to deliver your order directly to you.

Order processing
Orders are typically processed within 1–3 business days before shipment. Processing times may vary slightly by product or supplier.

Shipping times
Most orders within the United States are expected to arrive within approximately 5–14 business days after shipment. Delivery times are estimates and may vary based on the item, destination, carrier, weather, holidays, or other circumstances outside our control.

Because some products may be fulfilled by different suppliers, items from the same order may arrive in separate packages or at different times.

Shipping costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking
When tracking information is available, it will be provided after your order ships. Please allow some time for the carrier to update tracking information after shipment.

Incorrect shipping addresses
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at solaciahome.support@gmail.com. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Delays or lost packages
If your order appears significantly delayed or tracking shows an issue, contact us at solaciahome.support@gmail.com with your order number and we will help investigate.

Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and photos of the item and packaging.

If you have any questions about shipping or your order, contact us at solaciahome.support@gmail.com