Refund policy

Returns & Refunds

We want you to feel confident shopping with Solacia Home. If you are not satisfied with your purchase, contact us within 30 days of delivery to request a return.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

To start a return, email us at solaciahome.support@gmail.com with your order number and reason for the return. Please do not send items back without contacting us first, as return instructions may vary by product.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photos of the item and packaging so we can help resolve the issue.

Return shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

Refunds
Once the returned item is received and approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error or a damaged or defective product.

Non-returnable items
Certain items may not be eligible for return due to product or supplier restrictions. Any product-specific exceptions will be noted on the applicable product page when relevant.

If you have any questions about a return, contact us at solaciahome.support@gmail.com before sending anything back.